Your Complete Digital Healthcare Solution

# Privacy Policy
1. Introduction
Welcome to DocApp Plus. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application or website.
2. Information We Collect a. Personal Information Name Email address Phone number Profile information b. Non-Personal Information Device information (model, operating system version) IP address Usage data (app interactions, logs) c. Location Data (Optional) We may collect your location data if you grant permission, to provide location-based services.
3. How We Use Your Information We use the collected information to: Provide and maintain our services Improve user experience Send notifications and service updates Respond to customer support requests Ensure security and prevent fraud
4. Sharing Your Information We do not sell your personal data. We may share your information with: Service providers (such as hosting and analytics partners) Legal authorities when required by law Business partners, only with your explicit consent
5. Data Security We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights You have the right to: Access your personal data Correct inaccurate or incomplete information Request deletion of your data Withdraw your consent at any time To exercise these rights, please contact us at support@docapp.plus.
7. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Third-Party Services Our application may use third-party services such as analytics tools and payment gateways. These third parties have their own privacy policies, and we encourage you to review them.
9. Children's Privacy Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.
10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be communicated through the application or website.
11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@docapp.plus Address: Alfajer Arcade, East Nadakkavu, Eranhippalam, Calicut, Kerala - 673006, India Phone: +91 9947581025 Effective Date: 10 April 2026 Company Name: DocApp Plus Pvt Ltd By using our application, you agree to this Privacy Policy.

Terms and Conditions
1. Introduction Welcome to DocApp Plus, a digital healthcare platform that enables patients to connect with clinics and doctors for appointment booking, token management, and real-time updates. By accessing or using DocApp Plus (mobile application or website), you agree to be bound by these Terms and Conditions.
2. Platform Overview DocApp Plus provides the following services: Doctor and clinic discovery Appointment booking and scheduling Token-based queue management system Real-time notifications (SMS, Email, WhatsApp) Appointment status updates (Booked, Confirmed, Completed, Cancelled) DocApp Plus acts only as a technology intermediary and does not provide medical advice or treatment.
3. User Eligibility Users must be at least 18 years old or use the platform under guardian supervision. Users must provide accurate personal and contact information. Use of fake or misleading information may result in account suspension.
4. User Account & Security You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility. DocApp Plus is not liable for unauthorized access due to user negligence.
5. Appointment & Token System Appointments are subject to doctor/clinic availability. Token numbers are generated dynamically and may change based on: Emergency cases Doctor availability Clinic workflow adjustments Estimated waiting time is indicative and not guaranteed yyy.
6. Cancellation & Rescheduling Users can cancel or reschedule appointments within the allowed timeframe set by the clinic. Failure to attend (no-show) may affect future bookings. Clinics reserve the right to cancel or reschedule appointments when necessary.
7. Payments & Refunds Payments (if enabled) are processed via secure third-party payment gateways. DocApp Plus does not store payment card details. Refunds, if applicable, are subject to the respective clinic or doctor’s policy.
8. Notifications & Communication Consent By using DocApp Plus, you explicitly consent to receive: Transactional SMS messages Email notifications WhatsApp messages (via approved providers like WATI) These include: Appointment confirmations Token updates Appointment reminders Status updates These communications are non-promotional and service-related.
9. Medical Disclaimer DocApp Plus does not provide medical advice, diagnosis, or treatment. All medical services are provided by independent doctors and clinics. We are not responsible for: Medical decisions Treatment outcomes Misdiagnosis or negligence
10. Doctor & Clinic Responsibilities Doctors and clinics agree to: Provide accurate profile and availability information Honour confirmed appointments where possible Maintain professional standards in patient care DocApp Plus does not guarantee quality of medical services.
11. User Conduct Users agree not to: Misuse the platform or attempt unauthorized access Harass doctors, clinics, or other users Provide false medical or personal information Use the platform for illegal or harmful purposes
12. Data Privacy & Security User data is handled in accordance with our Privacy Policy. Health-related data is treated as sensitive information. We implement reasonable security measures to protect user data.
13. Limitation of Liability DocApp Plus shall not be liable for: Appointment delays or cancellations by clinics Changes in token order or waiting time Technical issues beyond our control Any medical negligence or malpractice by doctors
14. Account Suspension & Termination We reserve the right to: Suspend or terminate accounts for violation of terms Remove access without prior notice in case of misuse Users may also request account deletion.
15. Modifications to Terms DocApp Plus may update these Terms at any time. Continued use of the platform constitutes acceptance of updated Terms.
16. Governing Law & Jurisdiction These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Calicut, Kerala.
17. Contact Information For support or queries: Email: support@docapp.plus (update if needed) Phone: [+919947581025]